Terms of service
Last updated November 2026
Your trial
The Starter pilot offers a seven-day trial. No card or automatic charge. Connect your own WhatsApp Business number, turn on auto-replies and run a test enquiry before relying on replies.
Billing
Prices are in South African rand. Self-serve checkout is paused during pilot acceptance. No automatic charge; any paid activation requires a separate confirmed agreement.
Messaging usage charges
Your plan includes a monthly volume of WhatsApp messaging. Additional messaging may carry usage charges. Any extra usage and its rates must be agreed before activation. No automatic overage charges during the pilot.
Your content
Your menus, guest records and messages stay yours. We hold a licence to process them only to run the service for you.
Acceptable use
Don't use Flavourly to send unsolicited bulk messages, impersonate another business, or contact guests who have opted out.
Automated drafts
Flavourly drafts replies for your team. A person on your side approves anything that goes to a guest, and you remain responsible for what is sent.
Ending the agreement
Either side can end the agreement with 30 days' notice. We'll export your data on request for 60 days after closing.