Privacy policy
Last updated September 2026
What we collect
Your restaurant's business details, staff account information, and the guest messages, bookings and reviews you ask Flavourly to handle on your behalf.
Why we collect it
To answer guests in your voice, recognise returning diners, draft review replies and show you which nights need help. Nothing is sold or shared for advertising.
Guest information
Guest data belongs to your restaurant. You remain the responsible party under POPIA; we process it only on your instruction and delete it on request.
Storage and security
Data is encrypted in transit and at rest. Staff access is role-based, and access to guest conversations is logged.
Your choices
Export or delete your data at any time from your workspace settings, or by emailing hello@flavourly.app.